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How do you write your help files?

 
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Randall Parker
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PostPosted: Mon Jul 12, 2004 9:55 pm    Post subject: How do you write your help files? Reply with quote



I'm about to take over maintaining the help file for one of the apps I work on. It
has been getting written in Word and then generated into HTML. We want to produce
PDF, turn the PDF into hard copy, and also support context sensitive help.

Well, is Word the thing to continue to use? One guy I work with thinks we should just
use FrontPage. I wonder how well the formatting out to PDF and hard copy would go if
we did that. OTOH, maybe we could get better HTML pages if we used an HTML editor as
our main editor.

I see the existing HTML uses absolute font sizes rather than the relative ("small",
"medium", etc) that allows MS IE to do scaling up and down text sizes. Is that a
limitation of Word? Can one use Word to produce HTML and yet still use CSS with
relative font sizes?

Is there some other HTML editor from another vendor (Macromedia? other?) that would
be better suited to use to produce both high quality HTML and for printing to PDF to
produce hard copy?

Also, how are you doing context sensitive help? Put some HTML rendering control in
the app and pop up pieces of HTML from the regular doc in it? Or use Windows help format?
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Brion L. Webster
Guest





PostPosted: Mon Jul 12, 2004 10:43 pm    Post subject: Re: How do you write your help files? Reply with quote



Randall Parker wrote:

Quote:
I'm about to take over maintaining the help file for one of the
apps I work on. It has been getting written in Word and then
generated into HTML. We want to produce PDF, turn the PDF into
hard copy, and also support context sensitive help.

If you don't want to abandon the MS Word format, both "Doc-To-Help"
and "RoboHelp" allowed content generators to work in MS Word (for
printed layout) then transform the content into a variety of
outputs, including HTML, WinHelp, HTMLHelp, etc. You could get
fancy and mark various parts for on-line help only, printed manual
only (like different resolution screen shots), and other arcane
details.

Doc-To-Help:
http://www.componentone.com/products.aspx?ProductCode=1&ProductID=12
2

RoboHelp:
http://www.macromedia.com/software/robohelp/productinfo/overview/off
ice_pro_net.html

However, if you don't necessarily need the Word format, a specialty
(cheaper) Help tool may fit you better. Help & Manual, from
http://www.helpandmanual.com/ , is the highest recommended product
I've ever heard of. HelpScribble has the second most rabidly loyal
group, and I can highly recommend another of the author's products,
EditPadPro. It's at http://www.helpscribble.com . Both products
claim to support C++ Builder as well as Delphi, something you won't
find in either of the "class leading" help authoring tools.

Help authoring is an interesting challenge, and I respect how
difficult it is. Even though I don't do the job any more, and I
still whine as much as anyone about Borland's bundled docs, I
recognize it's just plain hard to do.

Good luck,
-Brion

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Randall Parker
Guest





PostPosted: Mon Jul 12, 2004 11:16 pm    Post subject: Re: How do you write your help files? Reply with quote



There appears to be no way from Word XP to save out HTML with relative font sizes. So
I'm leaning away from using Word. I am wondering whether to consider Dreamweaver,
FrontPage, or some other solution. I'm adept at HTML but collaborate with someone who
I think would be better off using a WYSIWYG editor.

I just came across these for HTML editing but haven't yet investigated:

Quote:
HTML
free:
jedit: http://www.jedit.org/
nedit: http://www.nedit.org/
ewisoft: http://www.ewisoft.com/
netpadd: http://www.netpadd.com/
araneae: http://www.araneae.com/
1st page: http://www.evrsoft.com/
crimson: http://crimsoneditor.com/
ezpad: http://www.mmedia.is/ezpad/
acehtml: http://freeware.acehtml.com/
notetab light: http://www.notetab.com/
html-kit: http://www.chami.com/html-kit/
context: http://www.fixedsys.com/context/
pspad: http://www.pspad.com/en/index.html
websmill: http://www.xtreeme.com/websmill/
metapad: http://www.liquidninja.com/metapad/
quanta (linux): http://quanta.sourceforge.net/
tswebeditor: http://thaler.ennstal.at/tswebeditor/
notespad: http://www.newbie.net/NotesPad/index.html
grey matter pro: http://www.pagetutor.com/misc/grey.html
editpad lite: http://www.editpadlite.com/editpadlite.html
stones webwrite: http://www.webwriter.dk/english/index.htm
matizha sublime: http://www.matizha.com/en/products/sublime/

not free:
textpad: http://www.textpad.com/ [$30]
notetab: http://www.notetab.com/ [$10+]
editplus: http://www.editplus.com/ [$30]
ultraedit: http://www.idmcomp.com/ [$35]
editpad: http://www.editpadpro.com/ [$40]
hypertext studio: http://www.olsonsoft.com/ [$100]
namo: http://www.namo.com/products/webeditor/ [$90]
acehtml pro: http://www.visicommedia.com/acehtml/ [$50]
ibm websphere: http://www-3.ibm.com/software/webservers/hpbuilder/ [$70]
spider writer: http://www.actiprosoftware.com/Products/SpiderWriter/ [$80]


Brion L. Webster wrote:

Quote:
If you don't want to abandon the MS Word format, both "Doc-To-Help"
and "RoboHelp" allowed content generators to work in MS Word (for
printed layout) then transform the content into a variety of
outputs, including HTML, WinHelp, HTMLHelp, etc. You could get
fancy and mark various parts for on-line help only, printed manual
only (like different resolution screen shots), and other arcane
details.

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Michael McCulloch
Guest





PostPosted: Mon Jul 12, 2004 11:40 pm    Post subject: Re: How do you write your help files? Reply with quote

On Mon, 12 Jul 2004 16:16:52 -0700, Randall Parker
<STOPtechiepundit (AT) EVILfuturePOXpunditSPAM (DOT) com> wrote:

Quote:
I just came across these for HTML editing but haven't yet investigated:
[list deleted...]


Generic HTML editors won't do much to help you with generating Help
files and the related goodies that integrate it with your application,
including topic ids, index keywords, help context number management,
and auto-generating projects compatible with Microsoft's help
compilers.

Help & Manual is my personal favorite. It is also designed to output
the Help in several formats including an HTMLHelp project and a PDF
book style.

---
Michael McCulloch

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Brent
Guest





PostPosted: Tue Jul 13, 2004 12:33 am    Post subject: Re: How do you write your help files? Reply with quote

As far as HTML editors go, I use Namo and it is absolutely brilliant. The
power of Dreamweaver at a fraction of the cost.

I like WinHelp, and still use it on occassion especially for component
documentation etc. For applications, normally it is just a basic FAQ. For
more complex applications I'm looking at providing HTML so that it can be
accessed via the web etc...

cheers,


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