BorlandTalk.com Borland discussion newsgroups   Archives   FAQ   Search   Memberlist   Usergroups   Register   Profile   Log in to check your private messages   Log in  Whatever happened to the 60 day no nonsense guarantee? Goto page 1, 2  Next          BorlandTalk.com Forum Index -> Delphi Non-Technical View previous topic :: View next topic   Author Message Dan Ridenhour Guest Posted: Tue Dec 28, 2004 8:12 pm    Post subject: Whatever happened to the 60 day no nonsense guarantee? I just talked with Borland Customer service concerning a possible return, and found out that borland now only offers a 30 day return policy, not the 60 day like they used to have on releases of old. Of course im 35 days past, so outta luck. Just curious how long its been this way? seems borlands going backwards in the customer service and quality areas... just an observation. Back to top Iman L Crawford Guest Posted: Tue Dec 28, 2004 8:28 pm    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? "Dan Ridenhour" <ng (AT) digital-alchemy (DOT) net> wrote in news:41d1be36$1 (AT) newsgroups (DOT) borland.com: Quote: I just talked with Borland Customer service concerning a possible return, and found out that borland now only offers a 30 day return policy, Evidently it can't be opened either. -- Iman Back to top Dan Ridenhour Guest Posted: Tue Dec 28, 2004 10:17 pm    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? "Iman L Crawford" <ilcrawford.at.hotmail.dot.com> wrote Quote: "Dan Ridenhour" <ng (AT) digital-alchemy (DOT) net> wrote in news:41d1be36$1 (AT) newsgroups (DOT) borland.com: I just talked with Borland Customer service concerning a possible return, and found out that borland now only offers a 30 day return policy, Evidently it can't be opened either. Really? Wow, Now I guess its mandatory that you install the demo and play with it EXTENSIVELY before you order your updates, otherwise your screwed. Quote: -- Iman Back to top Iman L Crawford Guest Posted: Tue Dec 28, 2004 10:44 pm    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? "Dan Ridenhour" <ng (AT) digital-alchemy (DOT) net> wrote in news:41d1db74$1 (AT) newsgroups (DOT) borland.com: Quote: Really? That is what the shop.borland.com site says. -- Iman Back to top Captain Jake Guest Posted: Wed Dec 29, 2004 3:01 am    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? Dan Ridenhour <ng (AT) digital-alchemy (DOT) net> wrote in message <41d1be36$1 (AT) newsgroups (DOT) borland.com> Quote: seems borlands going backwards in the customer service and quality areas... just an observation. I've noticed that, in general, businesses seem to like to remove features quietly, but make a big noise about adding them. I am not surprised in the least to see that Borland is the same way. After all, the maker of our favorite tool is a corporation, not a proprietorship or physical person. -- ***Free Your Mind*** Posted with JSNewsreader-BETA 0.9.4.362 Back to top Captain Jake Guest Posted: Wed Dec 29, 2004 3:17 am    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? Iman L Crawford <ilcrawford.at.hotmail.dot.com> wrote in message <Xns95CD9353C81FFilcrwfrd (AT) 207 (DOT) 105.83.66> Quote: Evidently it can't be opened either. This has got to be the only industry in which actually using the product makes it impossible to exercise the warranty. Yet, programmers accept it. YAIOPI. -- ***Free Your Mind*** Posted with JSNewsreader-BETA 0.9.4.362 Back to top tony caduto Guest Posted: Wed Dec 29, 2004 3:59 am    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? I ordered Kylix 1 at the super high release price and opened it, found out it sucked and was not worth that price, and they refunded me fully. I would just do a little bitching, they should refund you even if you opened it. It does not matter what it says on the web page. If you make a big enough stink they will take it back. Iman L Crawford wrote: Quote: "Dan Ridenhour" <ng (AT) digital-alchemy (DOT) net> wrote in news:41d1be36$1 (AT) newsgroups (DOT) borland.com: I just talked with Borland Customer service concerning a possible return, and found out that borland now only offers a 30 day return policy, Evidently it can't be opened either. Back to top Johnnie Norsworthy Guest Posted: Wed Dec 29, 2004 7:33 am    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? "tony caduto" <tony (AT) yahoo (DOT) com> wrote Quote: I ordered Kylix 1 at the super high release price and opened it, found out it sucked and was not worth that price, and they refunded me fully. I would just do a little bitching, they should refund you even if you opened it. It does not matter what it says on the web page. If you make a big enough stink they will take it back. It's gonna get stinky 'round here. :-) Back to top Will DeWitt Jr. Guest Posted: Wed Dec 29, 2004 8:18 am    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? Dan Ridenhour wrote: Quote: I just talked with Borland Customer service concerning a possible return, and found out that borland now only offers a 30 day return policy, not the 60 day like they used to have on releases of old. If you paid for it via credit card and you're willing to complain to your credit card company, you could probably get a chargeback going (or just threaten one to Borland's sales department) and get it all worked out. I could see if you'd waited 3 months to return it, but 35 days (especially considering the first update just came out) doesn't seem so bad. Will -- Want a 64-bit Delphi compiler for AMD64 / IA-32e? Vote here-- http://qc.borland.com/wc/wc.exe/details?reportid=7324 Back to top somebody Guest Posted: Wed Dec 29, 2004 1:45 pm    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? "tony caduto" <tony (AT) yahoo (DOT) com> wrote Quote: I ordered Kylix 1 at the super high release price and opened it, found out it sucked and was not worth that price, and they refunded me fully. I would just do a little bitching, they should refund you even if you opened it. It does not matter what it says on the web page. If you make a big enough stink they will take it back. Probably true. And sad that policies are put in place to only penalize the meek. Anyway, the life lesson is, always bitch and complain when things cannot get any worse. At the best, you'll get more than what you wanted and at the worst, you'll feel better having vented your frustration. Back to top Bob Dawson Guest Posted: Wed Dec 29, 2004 2:07 pm    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? "somebody" wrote Quote: get any worse. At the best, you'll get more than what you wanted and at the worst, you'll feel better having vented your frustration. With the added benefit that if the problem is really due to the complainer's fault or incompetance, that will be made abundantly (if annoyingly) clear to all as well... bobD Back to top Iman L Crawford Guest Posted: Wed Dec 29, 2004 2:58 pm    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? tony caduto <tony (AT) yahoo (DOT) com> wrote in news:41d22b9a$1 @newsgroups.borland.com: Quote: I ordered Kylix 1 at the super high release price and opened it, found out it sucked and was not worth that price, and they refunded me fully. It appears the return policy was quietly changed for D8 or D2005. -- Iman Back to top Craig Stuntz [TeamB] Guest Posted: Wed Dec 29, 2004 3:20 pm    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? Iman L Crawford wrote: Quote: It appears the return policy was quietly changed for D8 or D2005. I thought it was much earlier -- like D6 or D7. -- Craig Stuntz [TeamB] . Vertex Systems Corp. . Columbus, OH Delphi/InterBase Weblog : http://blogs.teamb.com/craigstuntz Back to top Iman L Crawford Guest Posted: Wed Dec 29, 2004 3:49 pm    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? "Craig Stuntz [TeamB]" <cstuntz (AT) nospam (DOT) please [a.k.a. vertexsoftware.com]> wrote in news:41d2cb5a$1 (AT) newsgroups (DOT) borland.com: Quote: I thought it was much earlier -- like D6 or D7. I'm pretty sure D6 had the 90/60 day return policy. The first mention of it in google is in the kylix groups. -- Iman Back to top Jeff Overcash (TeamB) Guest Posted: Thu Dec 30, 2004 2:15 am    Post subject: Re: Whatever happened to the 60 day no nonsense guarantee? Iman L Crawford wrote: Quote: "Craig Stuntz [TeamB]" wrote in news:41d2cb5a$1 (AT) newsgroups (DOT) borland.com: I thought it was much earlier -- like D6 or D7. I'm pretty sure D6 had the 90/60 day return policy. The first mention of it in google is in the kylix groups. Kylix shipped before D6. D6 was the first Delphi to have the shortened return date policy. Quote: -- Iman -- Jeff Overcash (TeamB) (Please do not email me directly unless asked. Thank You) A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects. 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